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Contact TransUnion

Here you’ll find several ways to contact us for support including chat, social media, phone, mail and self-serve online options.

On this page:

Message Us

We offer support through Messages on iOS and WhatsApp. Click an option below to start a conversation with our chatbot. During our hours of operation you can also connect with a live agent. If the app isn’t installed on your device, you may be prompted to download it or may choose another way to get in touch with us.

 

Live agents are available Monday–Friday 8 a.m.–10 p.m. Eastern Time and Saturday–Sunday 8 a.m.–5 p.m. Eastern Time. We're closed on major U.S. holidays.

 

Send us a private message on Facebook or X and we'll be happy to help.

 

Our social media support team responds Monday–Sunday 5 a.m.–midnight Eastern Time.

Credit Report

Annual Credit Report

Phone: 877-322-8228

Mail:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

Website: www.annualcreditreport.com

Access your credit report through AnnualCreditReport.com. You can get a fresh report every week.

Credit Report

Phone: 800-888-4213

Call our interactive voice response line to get your credit report through our automated system at any time.

Mail:

TransUnion LLC
Consumer Disclosure Center
P.O. Box 1000
Chester, PA 19016

You can visit us in person to get a copy of your credit report at the following locations:

Crum Lynne Walk Up Window

TransUnion LLC

1510 Chester Pike
Crum Lynne, PA 19022

Tuesday–Thursday 10 a.m.–3 p.m. Eastern Time

Closed on major U.S. holidays

Guaynabo Walk Up Window

TransUnion LLC

City View Plaza I
Suite 510
#48 State Road PR-165
Guaynabo, Puerto Rico 00968

Monday–Thursday 8:30 a.m.–4 p.m. Atlantic Time
Friday 8 a.m.–1 p.m. Atlantic Time

Closed on major U.S. holidays

Credit Freezes

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Freeze & Unfreeze Credit

Place a freeze to prevent new accounts from being opened in your name. Remove or temporarily lift a freeze at any time.

Learn More

Credit Freeze

Phone: 888-909-8872

Call our interactive voice response line to add, remove or lift a freeze through our automated system at any time.

Mail:

TransUnion
P.O. Box 160
Woodlyn, PA 19094

Protected Consumer Freeze

A protected consumer freeze prevents any entity from obtaining the credit report of a minor or an incapacitated adult. A parent, guardian or person with a valid power of attorney can add one for a minor or incapacitated adult.

Phone: 800-916-8800

Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time

Our call center is closed on major U.S. holidays

Mail:

TransUnion
P.O. Box 380
Woodlyn, PA 19094

Please note that you can only add a protected consumer freeze by mail.

Credit Disputes

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Dispute Credit Report

Start a dispute for free if you see an item on your credit report that you think is inaccurate.

Learn More

Dispute

Phone: 800-916-8800

Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time

Our call center is closed on major U.S. holidays

Mail: 

TransUnion
P.O. Box 2000
Chester, PA 19016

Fraud Alerts and Fraud Victim Assistance

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Fraud Alerts

Add a free fraud alert to notify creditors to take extra steps to verify your identity before extending credit.

Learn More

Initial, Extended, and Active Duty Military Fraud Alert

Phone: 800-916-8800

Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time

Our call center is closed on major U.S. holidays

Mail: 

TransUnion
P.O. Box 2000
Chester, PA 19016

Fraud Victim Assistance Department

Phone: 800-680-7289

Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time

Our call center is closed on major U.S. holidays

Mail: 

TransUnion
P.O. Box 2000
Chester, PA 19016

Website: Fraud Victim Resources

Prescreen Opt Out

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Opt Out Online

TransUnion gives you choices to opt out of prescreened offers of credit or insurance.

Learn More

Opt Out of Prescreened Offers

Phone: 888-567-8688

Mail: 

TransUnion Opt Out Request
P.O. Box 505
Woodlyn, PA 19094

Human Trafficking Survivor Resources

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Survivor Resources

If you’re a survivor of human trafficking and have adverse items of information on your credit report as a result of the trafficking, you can make a request online that the information be blocked from your credit file with supporting documentation.

Learn More

Contact Information for Trafficking Survivor Support

Phone: 833-982-4057

Monday–Friday 8 a.m.–7 p.m. Eastern Time

Our call center is closed on major U.S. holidays

Mail: 

TransUnion
P.O. Box 159
Woodlyn, PA 19094

Technical Support

Call our tech support line if you’re having trouble logging in to a TransUnion account

Phone: 833-806-1627

Monday–Friday 8 a.m.–10 p.m. Eastern Time
Saturday–Sunday 8 a.m.–5 p.m. Eastern Time

Our call center is closed on major U.S. holidays

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